FAQs

The death benefit amount can be located on the information page of your policy. If you have made an update to your policy since the time it was issued, please visit our Policyholder Portal or contact our service center at 888.513.8797 to verify the current death benefit on file.

At this time we can't accept premium payments online. You can set up a monthly bank draft and have premiums withdrawn from your checking or savings account via the following methods:

• Register and log in to our Policyholder Portal and browse to "My Service Requests."
• Complete the "Pre-Authorized Check (PAC) Authorization" (ADMIN 5617) and mail or fax it to our service center.

Postal mail:
F&G Service Center
P.O. Box 81497
Lincoln, NE 68501

Overnight delivery:
F&G Service Center
777 Research Drive
Lincoln, NE 68521

Fax:
800.281.5777
Allow 3 business days for faxed documents to enter our processing system.

If you need to submit a premium payment, you have the following options:

• You can set up a monthly bank draft and have premiums withdrawn from your checking or savings account via our Policyholder Portal under "My Service Requests."
• You can also set up a monthly bank draft and have premiums withdrawn from your checking or savings account. Please complete the Pre-Authorized Check (PAC) Authorization (ADMIN 5617) and mail or fax it to our service center.
• If you're paying on a quarterly, semi-annual or annual basis, please mail your payment back to the address indicated on your bill or at the address listed below.

Postal mail:
F&G Service Center
P.O. Box 81497
Lincoln, NE 68501

Overnight delivery:
F&G Service Center
777 Research Drive
Lincoln, NE 68521

Fax:
800.281.5777
Allow 3 business days for faxed documents to enter our processing system.

Yes. You can view your policy and submit service requests by registering for our Policyholder Portal.

To log in for the first time, you must have:

• An active policy number
• An active email account
• Social security number or tax identification number (TIN)

If you do not have your policy number, you can contact our service center at 888.513.8797. Our customer care representatives are happy to walk you through the registration process.

Our annuity products allow you to reallocate funds on your annuity 30 days prior to or up to 25 days after your policy anniversary. A letter and reallocation form will be mailed to you 30 days prior to your anniversary. Should you decide to change your allocations for the upcoming policy year, please complete the form provided and mail or fax it to our service center.

Postal mail:
F&G Service Center
P.O. Box 81497
Lincoln, NE 68501

Overnight delivery:
F&G Service Center
777 Research Drive
Lincoln, NE 68521

Fax:
402.328.2266
Allow 3 business days for faxed documents to enter our processing system.

To update the bank information we currently have on file for your life insurance monthly premium, please complete the Pre-Authorized Check (PAC) Authorization (ADMIN 5617) form and mail or fax it to our service center at the address listed below. If you need to stop the automatic bank draft from occurring, please contact our service center at 888.513.8797. Please note the request must occur 48 hours prior to the scheduled draft.

Postal mail:
F&G Service Center
P.O. Box 81497
Lincoln, NE 68501

Overnight delivery:
F&G Service Center
777 Research Drive
Lincoln, NE 68521

Fax:
800.281.5777
Allow 3 business days for faxed documents to enter our processing system.

Your premium is due on the effective date of your policy unless you have requested a specific day of the month. If you need assistance locating this information, please contact our service center at 888.513.8797.

If you need to stop the automatic bank draft from occurring, please contact our service center at 888.513.8797. Please note the request must occur 48 hours prior to the scheduled draft.

Please mail a check to the address listed below. Make sure to write your policy number and loan payment directly on the check.

Postal mail:
F&G Service Center
P.O. Box 81497
Lincoln, NE 68501

Overnight delivery:
F&G Service Center
777 Research Drive
Lincoln, NE 68521

We're sorry to lose you as a customer but understand the need to cancel your coverage. Please draft a letter of instruction to cancel your policy. Include the policy number, cancellation effective date, signature, current date and then mail or fax it to our service center. The cancellation effective date cannot be more than 60 days in the future.

Postal mail:
F&G Service Center
P.O. Box 81497
Lincoln, NE 68501

Overnight delivery:
F&G Service Center
777 Research Drive
Lincoln, NE 68521

Fax:
800.281.5777
Allow 3 business days for faxed documents to enter our processing system.

To update the beneficiaries for your life insurance policy or annuity contract, you can log in to our Policyholder Portal and submit an online service request or you can fill out the Change of Beneficiary Request (ADMIN 5742) form. Once you have completed the form, please mail or fax it back to the address below.

Postal mail:
F&G Service Center
P.O. Box 81497
Lincoln, NE 68501

Overnight delivery:
F&G Service Center
777 Research Drive
Lincoln, NE 68521

Fax:
Annuity: 402.328.2266
Life insurance: 800.281.5777
Allow 3 business days for faxed documents to enter our processing system.

Please contact your agent or our service center at 888.513.8797 to review your current conversion options.

To submit a request to have the Underwriting Class reconsidered, please contact our service center at 888.513.8797.

It could take up to 30 days to complete your request depending on the type of form you've submitted. Processing times are indicated in the Download Forms Section under your particular request and do not include mailing times.

If you opened a service request via our Policyholder Portal, the status will be listed under "My Service Requests."